Shipping and Returns Policy

Shipping Information

At KUWI, we are committed to providing a seamless and efficient shipping experience for our customers across Australia. Here’s everything you need to know about our shipping process:

Freight Companies

To ensure competitive pricing and reliable delivery, we partner with multiple reputable freight companies. This allows us to offer the best rates and accommodate a variety of shipping needs, including the ability to send oversized items.

Shipping Within Australia

We are proud to offer shipping to any location within Australia. Whether you're in a bustling city or a remote outback location, we’ve got you covered.

Shipping Times

• Australian Warehouse: If your order ships from our Australian warehouse, you can expect delivery within 1 to 5 business days.
• International Warehouses: For items shipped from our international warehouses, delivery times range from 7 to 21 business days.

We strive to dispatch all orders on the next business day, ensuring you receive your products as quickly as possible.

Keeping You Informed

We believe in keeping our customers informed throughout the shipping process. You will receive regular updates on the status of your order, including tracking information so you can monitor your delivery in real-time. If there are any excessive delays for any reason, we will contact you to arrange refunds or alternative solutions.

Returns & Warranties

Our Commitment

At KUWI, customer satisfaction is our top priority. We stand by the quality of our products and offer returns and warranties to ensure you have peace of mind with every purchase.

Returns Policy

If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange, subject to the following conditions:

• The item must be in its original condition, unused, and with all original packaging.
• Proof of purchase is required for all returns.

To initiate a return, please contact our customer service team, who will guide you through the process and provide you with a return authorization.

Warranties

All products sold by KUWI are backed by our guarantees and warranties, in compliance with Australian Consumer Law. Additionally, many of our products come with manufacturer warranties that offer further protection.

• Australian Consumer Law: We guarantee that all products sold by KUWI are of acceptable quality, fit for purpose, and match the descriptions provided. If a product fails to meet these guarantees, you are entitled to a remedy such as a refund, repair, or replacement.
• Manufacturer Warranties: Some products come with additional manufacturer warranties. These warranties vary by product and brand, providing coverage for specific issues beyond our standard guarantees.

Warranty Exclusions

While we stand by the quality of our products, there are certain exclusions to our warranty coverage:

• Misuse or Abuse: Our warranties do not cover damage resulting from misuse, abuse, or improper handling of the equipment.
• Fair Wear and Tear: Normal wear and tear from regular use is not covered under our warranties.

For any warranty claims, please contact our customer service team with proof of purchase and details of the issue. We will work with you to resolve the problem as quickly as possible.

Contact Us

If you have any questions or need assistance with shipping, returns, or warranties, our friendly customer service team is here to help. You can reach us via email, phone, or through our online contact form.

Thank you for choosing KUWI. We are dedicated to providing you with the best products and service for your outdoor adventures.